Our secure IMAP service comes with a personalised SPAM filter and SPF, DKIM and DMARC email header support which, along with DNSSEC (Secure DNS), provides the best outgoing delivery options to help your messages avoid landing in the recipients Spam/Junk folder. We do not provide POP services as it will not work with our custom SPAM filter or multiple devices.
We’d like to encourage everyone, if possible, to switch over to using IMAP instead of POP for picking up their email. It’s not a simple procedure so we’ll do the best we can to help you if you chose to change to IMAP.
If you need to setup a new computer or mobile device then always select the IMAP option. There is no need to make any immediate changes to your email program. Keep in mind we would like to completely disable the POP email service by the end of 2021.
The advanced IMAP Mailserver settings above should only be needed if autoconfigure does not work with just your email address and password during the setup procedure in your mail program.
There are a number of benefits but the most important reason is that our spam filtering system requires IMAP to be able to view the correct server side “Junk” folder. This special folder holds spam messages and activates the retraining procedure. If you have a spam message in your Inbox then drag (move) it to the Junk folder. If you notice a good message in the Junk folder then drag it back to the Inbox. Either action will retrain your personalised spam filter to classify future messages accordingly.
IMAP stores messages on the remote mailserver and is specifically designed to allow connections from multiple devices. Using mobile phones and separate home and office computers via IMAP means email can be reliably accessed from anywhere because all messages on all devices are synchronized. The status of a viewed or deleted message will be reflected on all devices. You can also create multiple folders to help organise your messages and these folders are also available on all devices.