If you are logging in to the billing system for the very first time to pay an invoice then click on the Forgot Password? button at the bottom of the signup page and type in your email address. Do not use your email password, it will not work. You will receive an email with a link to add a password of your choice or alternatively we can send you a new password which you can copy and paste. Watch the video for a quick example of what to expect…
We now prefer payments via Paypal so there is a 10% discount for all such payments until the end of 2019. You can also pay your invoice by Credit or Debit Card without having a Paypal account by clicking the invoice link in your invoice email. Once logged in and viewing your online invoice, select the Paypal Payment Method in the dropdown menu then click on the Paypal button just above our “Pay To” invoice address. When you get to the Paypal site there is a “Pay with a Card” link towards the bottom of that page for standard Credit Card payments.
We are gradually transitioning to new servers which will include an updated email server system. We’d like to encourage everyone, if possible, to switch over to using IMAP instead of POP for mail. It’s not a simple procedure so we’ll do the best we can to help you if you chose to change to IMAP. If you need to setup a new computer or mobile device then always select the IMAP option. There is no need to immediately make any changes to your mail program but we would like to completely disable the POP email service by the end of 2019.
These advanced IMAP Mailserver settings below should only be needed if autoconfigure does not work with just your email address and password during the setup procedure in your mail program…
There are a number of benefits but one of the most important reasons is that the spam filtering system on our new mailserver is much simpler to use than the current old one. You simply drag or move messages in and out of a special “Spam” folder to retrain the spam filter for your mailbox. This is an important security issue that helps prevent both email users and the mailserver system from serious phishing attacks, and reduces general spam by up to 99% once the spam filter is trained properly for your particular incoming email.
IMAP stores messages on the remote mailserver and is specifically designed to allow connections from multiple devices. Using mobile phones and separate home and office computers via IMAP means email can be reliably accessed from anywhere because all messages on all devices are synchronized. The status of a viewed or deleted message will be reflected on all devices. You can also create multiple folders to help organise your messages and these folders are also available on all devices.
From a Spiderweb perspective, in the “old days” it was easier to set up a POP account because IMAP was new and still being developed. Then we introduced the first versions of our spam filter which requires access to special folders so a lot of users would then hop over to our webmail system to train their spam filter then go back to using POP from their normal mail program. These days using webmail just for spam training is unnecessary if your mailbox access method is changed to IMAP. Then you can easily train your spam filter from within the same program you use to check your email.