SPIDERWEB Privacy Policy

Spiderweb is committed to providing you, our valued customer with the highest standard of customer service possible. We understand that privacy of personal information is a concern for the majority of our customers, and we address this concern seriously.

After the 21st December 2001, new provisions to the Commonwealth Privacy Act 1988 came into effect. The new provisions set out a number of principles that relate specifically to the protection of your personal information. This document outlines important information concerning the privacy of our customers' personal information, we recommend you read the document carefully and check the Spiderweb website regularly for updates.

The sort of information Spiderweb collects:

Spiderweb only collects personal information that is necessary for it to perform one or more of its functions or activities.  Your personal information may include:

Your Name.
Your Date of Birth.
Your Gender.
Your location and/or postal address.
Your telephone and fax numbers.
Records of communication between you and Spiderweb relating to a service or services provided by Spiderweb to you.
Your Service Records.
Your Billing Statements.

If you wish to pay for your accounts and/or services via a credit card or direct debit facility, Spiderweb may need to collect your credit card or direct debit details. These details may include:

The credit card number.
The expiry date.
The type of card.
The name on the credit card.
The credit card verification number.
The account name.
The account branch name.
The account branch number.
The account number.

How Spiderweb collects the information:

There are a number of ways that Spiderweb collects personal information, these include:

Direct methods include the completion of an application form, via telephone or fax or via an on-line application. The collection of this information generally relates to the application for services, but can also apply to an application for additional services.
We can also source information from third parties such as related companies, credit-reporting agencies, or from your representatives.
Publicly available information services
Primarily, Spiderweb collects your personal information; however a duly appointed reseller of Spiderweb's services may initially collect your personal information.
CLI (calling line identification) may be used for purposes of fraud prevention.

How Spiderweb uses the information it collects:

Spiderweb may use your personal information in a number of ways; this includes, but is not limited to:

Allowing us to properly identify you.
To provide you with the services that you've requested.
To manage and administer any accounts or services that you may have with Spiderweb. This includes billing for these services and the collection of any debts.
The investigation of complaints in relation to your service.
The investigation and fixing of faults in relation to your service.
The use of your information for internal marketing, in order to keep you informed of new products and services or changes to existing products and services.
Internal research and analysis in order to give Spiderweb a better understanding of our market, our customers and their views on the services that Spiderweb provides.

From time to time Spiderweb may offer you promotional and marketing material that may further enhance or improve your services with us.

Disclosure of Personal Information:

Spiderweb does not sell, rent or trade your personal information to any third parties.

As outlined in the aforementioned "How Spiderweb collects the information", Spiderweb may disclose your personal information to specific third parties. When such disclosures are made, the parties to which we disclose your personal information are required to comply with all relevant laws including the Privacy Act 1988.

Some of the organisations we may disclose information to:

Upstream service providers.
Outsourced debt-recovery companies.
Outsourced installation or repair service companies.
Your duly appointed representatives (either an appointed agent or legal agent).
Any professional services we use, including our legal advisors, auditors or accountants.
Any government and regulatory body or authority, as mandated or otherwise authorised by law.
Credit-reporting and fraud-checking agencies.
Credit providers for credit related purposes such as creditworthiness, credit rating, credit provision and financing.
Our related companies or resellers.

The security of Personal Information:

Spiderweb takes the security of your personal information seriously and will take all reasonable precautions to ensure that all data collected is accurate and up-to-date, and stored in a secure environment where only authorised persons can access the data.

Spiderweb cannot guarantee the security of any transmission via the Internet and as such can't be held responsible for any unauthorised access of your personal information delivered to you, or received from you via the Internet.

Access to your Personal Information:

By law you have the right to see or obtain a copy of your personal information as held by Spiderweb. Spiderweb will handle any request for personal information in accordance with the National Privacy Principles.

There may be certain circumstances in which Spiderweb may refuse to give you access to your personal information, these circumstances include:

The request for access is frivolous or vexatious.
Existing or anticipated legal dispute resolution proceedings are underway and where discovery would not grant access to the personal information.
Access would prejudice negotiations.
Access would be unlawful.
Denial of access is required or authorised by law.

Correcting and Updating your Personal Information:

Spiderweb takes all reasonable steps to ensure that your personal information is complete, accurate, and up-to-date, in addition to being consistent across the services that you may have with Spiderweb. We require you to keep Spiderweb up-to-date on any changes to your personal information.

To assist us in maintaining accurate personal information, we ask that you:

Inform us of any errors or omissions you find or are aware of such as your name, address, contact details, or any other personal information.
Inform us of any changes to your personal details in the event of a; change of address, change of name, or a change to any other personal details.

If you believe that Spiderweb holds inaccurate or out-of-date personal information about you, then please contact Spiderweb immediately in order to update your details. Contact details for Spiderweb are listed below.

Notes:

Spiderweb reserves the right to modify this Privacy Policy at any time. If changes to the Privacy Policy are made, the changes will be posted on Spiderweb's website so that you are always aware of the sort of information collected, how the information could be used, and under what circumstances it may be disclosed by Spiderweb.
Please note that if at any time Spiderweb is required by law to release information about you or your organization, Spiderweb must cooperate fully.

Additional Information about privacy:

Additional information about the Privacy Act 1988 and the National Privacy Principles (NPP) can be found at the Australian Federal Privacy Commissioner's website at: http://www.privacy.gov.au

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