Terms & Conditions

Our Terms And Conditions

This is Spiderweb's Standard Terms And Conditions for the Supply of Goods and/or Services. It applies to you if you are a Spiderweb subscriber or user ("you"). It is intended to ensure that you know your rights and obligations when using Spiderweb's services. Please read it carefully. It is a condition of your use of our service that you comply with the terms of these terms and conditions. Please look out for any amendments to the Terms and Conditions that Spiderweb ("we") might make in the future. From time to time we will make amendments to them by giving you notice of the change and you will then be obliged to comply with the policy as amended.

1. Definitions

The 'Agreement' means Terms and Conditions and the details on the Application for Spiderweb Internet Account. The 'Customer' refers to all other persons, companies, or other entities identified on the Application for Spiderweb Internet Account. By Law, persons under the age of 18 years may not hold a Spiderweb account without the written permission of a parent or guardian. The 'Service' means the computing and communication service known as the Spiderweb Internet Service, as modified from time to time.

2. Application and Variation of these Terms

These terms and conditions are the terms on which Spiderweb provides services or goods to its customers, modified by any written contract between Spiderweb and its customers in any particular case. The terms so modified constitute the agreement in its entirety and supersede prior agreements. Spiderweb may modify these terms as applying to any agreement, the pricing structure for any Service or the terms of the operation by general notice on a page of the Internet referred to on the Spiderweb Home Page, and any use after that publication will constitute an acceptance of that modification.

3. Charges

The customer must pay for all goods and services as agreed from time to time. In particular the Customer must pay all Service time charges, minimum charges and other amounts incurred by the Customer or its designated Users or incurred as a result of any use of the Customer's password (whether authorised or not) in accordance with the billing option selected. These charges include but are not limited to charges for any purchase made through any Service and any surcharges incurred while using any supplementary networks or Services other than the Service. Time charges are charged to the next minute in minute increments. For the purpose of billing, a megabyte is defined as 1,000,000 bytes.

4. Customer Costs

In addition the Customer must provide and pay for:- the installation and use of telephone lines and all other equipment needed to access the Service at their own cost; (it is the responsibility of the Customer to ensure that the call is billed by their Telephone Service Provider at the local rate); all government taxes, duties and levies (if any) imposed on the customer or Spiderweb in respect of any Services or goods supplied.

5. Payment of Accounts

The Customer must pay all amounts billed in accordance with the billing option that they are on. No credit terms are given to Direct Debit or Credit Card accounts. Upon registration of a Credit Card account, the Customer gives Spiderweb authorisation to debit their credit card for all charges. Billing period is per calendar month. A pro-rata payment is made in the first month so that subsequence payments are due on the first of each month. Billing invoices will be sent by email to the Customer's Spiderweb Email address.

6. Security Deposit

Spiderweb may require the payment of a security deposit before providing the service, or as a condition of continuing any Service, and may use the security deposit to meet any costs, loss or liability incurred by the Customer. When the Customer has fully performed his or her obligations, Spiderweb shall return the outstanding balance of the security deposit, without interest, to the Customer.

7. Credit Checks - Privacy Consent

The Customer consents to Spiderweb obtaining a credit reporting agency containing personal information (as well as information concerning commercial creditworthiness and activities) for the purpose of assessment by Spiderweb of an application for credit (whether commercial or personal) or for the purpose of the collection of payments which are overdue.

8. Publication at Customer's Risk

The Customer accepts responsibility for all information and material issued by the Customer over any Service, and indemnifies Spiderweb against any liability in relation thereto. In particular the Customer undertakes that it shall not publish or issue any information which is illegal. The Customer also acknowledges that Spiderweb does not vet or approve any information or material available through any service and that Spiderweb does not accept any liability. To the full extent permitted by law the Customer accesses and uses such information and material at his or her own risk.

9. Acceptable Use

The Customer agrees to abide by Spiderweb's Acceptable Use policy as outlined on a separate document. Please click below to view the Spiderweb's Acceptable Use Policy.

10. Email Storage

Mailbox quota is 500 Mb.

11. Provision of Service

The Service provided to the Customer is not fault free and relies on factors outside the control of Spiderweb. The Service is provided to the customer at such times and by means as Spiderweb decides from time to time.

12. Exclusion of Liability

Except as provided in clause 12. Spiderweb is not liable to the Customer or any other person for:- any cost, loss or liability (including loss of profit or other consequential damage) arising from Spiderweb's supply or failure or delay in supplying any goods or Services; the content, context or confidentiality of any communications made using any Service. Spiderweb is not able to provide support for software not supplied by Spiderweb, this includes software downloaded from the Internet.

13. Limitation of Liability

Except as provided below all terms, warranties, undertakings, inducements and representations relating to the provision of any Service or goods are excluded and Spiderweb will not be liable for any loss or damage (including consequential loss or damage) however caused (whether by negligence or otherwise) in respect of any Service or goods. However, Spiderweb's liability for any breach of such implied term or warranty will be limited at Spiderweb's option in any way permitted by the legislation including where so permitted:-

If the breach relates to goods

If the breach relates to Services

14. Breaches

The Customer shall indemnify Spiderweb against any loss (including any loss of profit) incurred by Spiderweb as a result of any breach of the terms of any agreement with Spiderweb including damages in respect of any period between the date of actual termination (including termination under clause 14.) and the date on which the Customer was entitled to terminate such agreement in accordance with its terms.

15. Termination

Spiderweb may immediately terminate any agreement or the provision of any Service if

16. Suspension of Service

Spiderweb may from time to time without notice suspend any Service or disconnect or deny the Customer access to any Service:-

Notwithstanding any suspension of any Service under this clause the Customer shall remain liable for all charges due throughout the period of suspension.

17. Refunds and/or Transfers of Fees

Fees paid for internet, website hosting or email services are not refundable or transferable, except where a fee paid for one Spiderweb service may be transferred to a different Spiderweb service for the same person.

18. Failed Credit Card Transactions

It is important that you keep your current details up to date. If your credit card fails a payment it will attract a dishonor fee of $5.

19. Information Received

Except as otherwise expressly permitted in writing, no person may reproduce, redistribute, retransmit, publish or otherwise transfer or commercially exploit any information which they receive through the Service in any way which is competitive to the Service.

20. Assignment

The Customer cannot assign its rights under any agreement with Spiderweb without the prior written consent of Spiderweb (which may not be unreasonably refused).

21. Governing Law

This Agreement is governed by the laws of Australia and the parties submit to the jurisdiction of the Australian Courts.