Spiderweb provides support information in good faith and although every attempt is made for information to be accurate, this is not guaranteed.
Spiderweb provides a working internet service to the customer premises boundary but we do not warrant that your internal wiring or equipment is suitable to use with the service and we do not take responsibility beyond the network boundary point. Similarly Spiderweb does not take responsibility for your software configuration and does not warrant that any software will run on the Spiderweb service nor are we responsible for end user configuration.
Spiderweb Support is provided as a free service for the convenience of our customers and as such no liability will be taken for advice given to Spiderweb customers where Spiderweb customers or representatives deem that advice to be inappropriate or incorrect.
All Spiderweb customers are welcome to use the helpdesk to help resolve connection issues; however it must be noted this is a free service and for legal liability issues, has not been purchased with your internet connection.
Spiderweb will not be responsible for any cost incurred by the customer in making the service workable in the customer's environment. Spiderweb reserves the right to protect it's Support staff from any form of abuse by withdrawing the Support service from the customer at any time deemed fit by Spiderweb management.