This is Spiderweb's Acceptable Use Policy. It applies to you if you are a Spiderweb subscriber or user ("you"). It is intended to ensure that your use of Spiderweb's service is trouble free and that you have due regard to the law and the needs of other users.
Please read it carefully. It is a condition of your use of our service that you comply with the terms of this Policy. Please look out for any amendments to the Policy that Spiderweb ("we") might make in the future. From time to time we will make amendments to it by giving you notice of the change and you will then be obliged to comply with the policy as amended.
You have responsibilities. It is your responsibility to:
Use must be ethical. Your use of our services should be ethical and in accordance with accepted community standards.
Specific kinds of use are not allowed. It is not acceptable to use our service to, amongst other things:
Disruption of the network is not allowed. You may not use the service to interfere with or disrupt other network users, services or equipment. In particular, for example, you must not:
Soliciting subscribers to other services is not allowed. It is also not acceptable to use our service to solicit subscribers to become subscribers of other competitive services.
Resale of our services is not allowed. Resale of our services to others is strictly forbidden under all circumstances.
We may monitor your account but will respect your privacy. If we have cause, we may monitor the conduct of your account to determine whether this policy is being followed. If we monitor the conduct of your account we will safeguard your privacy unless to do so would involve us in concealment of a criminal offence or inhibit the enforcement of this policy.
We will make an effort to contact you. If we become concerned that your use of our service may break the law or that you have not complied with this policy we will attempt to contact you before taking action.
We may terminate your account and/or notify the authorities. If we believe that your use of the service may break the law or that you have not complied with this policy we may:
In the event of taking action under 4.3 we reserve the right to delete any or all of your information, material, software or other content stored on our system at our sole discretion.
We will re-establish services if resolution is achieved; If you do not repeatedly breach this policy, we do not regard an instance of conduct causing our intervention as dangerous or serious and the cause of our intervention is addressed and resolved, we will promptly re-establish your service.
(b) Acceptable use in relation to Spam
You may not use the Service to:
(c) Our rights to suspend the Service*
We may suspend our provision of the Service to you in the following events:
(d) Customer to minimise risk of breach
You agree to use your reasonable best endeavours to secure any device or network within your control against being used in breach of clause (b) above by third parties, including where appropriate:
Our right to suspend your account applies regardless of whether the open service is provided or the breach is committed intentionally, through misconfiguration, or by other means not authorised by you including but not limited to through a Trojan horse or virus.
(e) Our right to scan for misconfigurations
We may scan any IP address ranges allocated to you for your use with the Service in order to detect the presence of open or otherwise misconfigured mail and proxy servers.
(f) Our right to terminate the Service
If the Service is suspended and the grounds upon which it was suspended are not corrected by you within seven days, we may terminate the Service. In the event the Service is terminated under this clause, you may apply for a pro rata refund of any pre-paid charges for the Service, but we will have the right to levy a reasonable fee for any costs incurred as a result of the conduct that resulted in the suspension.