Spiderweb

Webmail Instructions

Spiderweb Mail Provided By Rouncube

RoundCube is a web-based email interface that allows Spiderweb customers to read, manage and send emails via a web browser using an Internet connection from any location.

To manage your email before downloading from the server

Click here to access Webmail

Basic Instructions For Using RoundCube

When you click on the link to Webmail the Login Screen appears

Roundcube Login

Enter your username and password and click Login.

NOTE: Your login username needs to be your FULL email address.

After you have logged in, you will see a screen similar to the one below.

Roundcube Overview

To delete an email, simply select the email (by clicking on it once), then click on the red Move Message to Trash icon on the Action Bar. The message will be removed to Trash. (Note: occasionally a message may not move to Trash, however it will still be deleted when you log out of RoundCube)
Messages can be dragged and dropped to folders in the same way as you drag & drop files and folders on your computer.
When you first access RoundCube, some folders may not be visible. You can enable them via the Settings Menu: Click folders (top right) for a list of available folders and then select the folders you wish to make visible by placing a tick in the box. You MAY be prompted to click the Save button before clicking the Mail button at the top right to return to your Inbox.
Always use the Logout button (top right) to terminate your RoundCube session.
Spam Filtering is only enabled on account at the user's request, as it now requires a user to train their individual spam filtering via RoundCube. If you would like spam filtering enabled please send an email to support@spiderweb.com.au.

More Detailed Instructions For Using RoundCube

RoundCube Webmail is an interface to your email system through the web and has features like drag-and-drop the same way you move files & folders on your computer. RoundCube is also highly customizable to your personal preferences and consists of four main parts (refer to the overview image above):

1. The Folder List

The menu at the left hand side of the screen shows all the mail folders in your email account, as described below. If folders such as Sent, Trash, or any personal folders you may have created are not visible, click the cog icon on the lower left, select Manage Folders, then tick the box beside the folders you wish to make visible. Go back to the Mail window using the icon on the top right menu bar.

Inbox - this is where new emails arrive, by default
Drafts - this is where your draft messages are stored, see later on composing emails
Sent - messages sent by yourself are stored there
Junk - for Spam messages only available if you have Spam Filtering enabled
Trash - for messages that you have deleted, NOTE: The Trash folder is emptied when you log out

To open a folder, click on it once and the list of messages it contains will appear.

When you access RoundCube for the first time, you may only find the Inbox, the other folders will need to be manually enabled.

To do this:

Click the Settings Menu at the top right
Click the Folders tab for a list of available folders and then select the folders that you want by placing a tick in the box
The message "Folder successfully subscribed" will appear briefly to confirm
You can create additional folders to organize your email into further categories by clicking on the plus sign at the bottom left, give the folder a name, choose the Parent folder (i.e. the folder under which you wish it to be located)
If you see a Save button appear after making any changes, you should click that before returning to your Inbox

2. The Action Bar

This part of the screen contains a number of icons that allow you to perform different actions, depending on what is displayed in the main part of the window (4). In this example, the 7 icons have the following functions, from left to right:

Check for New Messages: checks for new messages in the current folder
Compose: creates a new email message
Reply to Sender: creates a new message in reply to the currently selected one; it will be addressed to the sender of the selected message only
Reply to List: similar to Reply, but the reply will not only be addressed to the sender of the selected message but also to all of its recipients. This makes sense if the message was sent to a group of people and you want all of them to receive your answer
Forward Message: forwards the currently selected message to another person
Delete:* delete the currently selected message(s), that is, move them to Trash
Mark Messages: As unread, read, flagged, etc
Print: print the currently selected message

3. The Application Bar

The icons at the top right of the screen give you access to different applications which are part of RoundCube, including the E-Mail component described above.

This is also where you will find the Address Book which is self-explanatory.

The Settings button which gives you access to a number of options that allow you to customize RoundCube according to your needs (e.g. creating new folders)

Finally, the logout button terminates your RoundCube session. You should always logout after using RoundCube.

4. The Message List

Displays the list of all messages in the current folder.

To view a message, double-click on it (alternatively you can preconfigure your personal settings to show a preview via the Settings button on the Application Bar described above)
To return to the message view, click the green Back to message arrow that shows on the action bar above the email
To reply to an email, highlight it (by clicking on it once) then click Reply to Sender on the Action Bar
To delete an email, simply highlight the email (by clicking on it once) and either click on the Move Message to Trash (the red icon on the Action Bar) and the message will be removed to Trash
You can also drag-and-drop messages to another folder, for example, if you have created your own personal folders (using method described above)
To drag-and-drop a message, select the email by clicking on it once and holding the mouse button down, while you drag the email over to the folder you wish to move it to. When your mouse is hovering over the name of the folder, release the mouse button and email will be moved to that folder
Messages that have not yet been read will be indicated in bold and by a star symbol to the left of them
A message with a paper clip icon to its right contains an attachment. To view the attachment, double click on the email to open it and you will see the attachment name on the bar immediately above the message content. Click the attachment and it will open or (depending on which web browser you are using, it may ask whether you want to download the attachment). If you wish to download the attachment rather than opening it, right-click on it and select download or Save from the menu

Saving Attachments

To save an attachment from an email message, select the message and choose Save Attachments from the File menu or use the methods below.

If the attachment is a file or folder:

Drag the icon of the file or folder from the Mail message to your desktop, or another Finder window.
Click the enclosure name in the Mail message to reveal the location of the enclosure in the Finder, then use the Finder to drag the file to a different location.
If the icon cannot be dragged from the Mail message, Control-click the icon in the Mail message. A contextual menu appears with options that include saving the enclosure to a different location.

If the enclosure is an image:

Double-click the image to open it in the default application, such as Preview.
Control-click the image to open the contextual menu, which includes options such as Open Attachment, Save Attachment or Save to Downloads Directory (in most cases the Desktop).

Note: If you are unable to open or select the enclosure, the enclosure may have been embedded in the Mail message as an inline graphic. If this is the case, you can forward the mail to yourself so that Mail can re-attach the image.

Compacting Folders to Prevent Corruption

Corrupt folders in an email program tend to occur when you have lots of messages in a folder. Even though you may have deleted many of them, until the folders are compacted, they are not actually deleted by the email program (only marked for deletion in the background). This is usually only a problem for the inbox folder as while other folders may get very large you typically don't delete messages in them often. Its recommended that you keep the number of messages in your inbox small and move any you want to permanently keep to other folders/child folders. Each email program will have its own method of compacting, so check the Help Menu of the email program you are using for the relevant instructions. Here are a few links that may be of use: