Webmail Instructions

Spiderweb Mail Provided By Rouncube

RoundCube is a web-based email interface that allows Spiderweb customers to read, manage and send emails via a web browser using an Internet connection from any location.

To manage your email before downloading from the server

Click here to access Webmail

Basic Instructions For Using RoundCube

When you click on the link to Webmail the Login Screen appears


Roundcube Login


Enter your username and password and click Login.

NOTE: Your login username needs to be your FULL email address.

After you have logged in, you will see a screen similar to the one below.


Roundcube Overview


  1. To delete an email, simply select the email (by clicking on it once), then click on the red Move Message to Trash icon on the Action Bar. The message will be removed to Trash. (Note: occasionally a message may not move to Trash, however it will still be deleted when you log out of RoundCube)
  2. Messages can be dragged and dropped to folders in the same way as you drag & drop files and folders on your computer.
  3. When you first access RoundCube, some folders may not be visible. You can enable them via the Settings Menu: Click folders (top right) for a list of available folders and then select the folders you wish to make visible by placing a tick in the box. You MAY be prompted to click the Save button before clicking the Mail button at the top right to return to your Inbox.
  4. Always use the Logout button (top right) to terminate your RoundCube session.
  5. Spam Filtering is only enabled on account at the user's request, as it now requires a user to train their individual spam filtering via RoundCube. If you would like spam filtering enabled please send an email to support@spiderweb.com.au or phone 1300 554567.


More Detailed Instructions For Using RoundCube

RoundCube Webmail is an interface to your email system through the web and has features like drag-and-drop the same way you move files & folders on your computer. RoundCube is also highly customizable to your personal preferences and consists of four main parts (refer to the overview image above):

1. The Folder List

The menu at the left hand side of the screen shows all the mail folders in your email account, as described below. If folders such as Sent, Trash, or any personal folders you may have created are not visible, click the cog icon on the lower left, select Manage Folders, then tick the box beside the folders you wish to make visible. Go back to the Mail window using the icon on the top right menu bar.

To open a folder, click on it once and the list of messages it contains will appear.

When you access RoundCube for the first time, you may only find the Inbox, the other folders will need to be manually enabled.

To do this:

2. The Action Bar

This part of the screen contains a number of icons that allow you to perform different actions, depending on what is displayed in the main part of the window (4). In this example, the 7 icons have the following functions, from left to right:

3. The Application Bar

The icons at the top right of the screen give you access to different applications which are part of RoundCube, including the E-Mail component described above.

This is also where you will find the Address Book which is self-explanatory.

The Settings button which gives you access to a number of options that allow you to customize RoundCube according to your needs (e.g. creating new folders)

Finally, the logout button terminates your RoundCube session. You should always logout after using RoundCube.

4. The Message List

Displays the list of all messages in the current folder.

Saving Attachments

To save an attachment from an email message, select the message and choose Save Attachments from the File menu or use the methods below.

If the attachment is a file or folder:

  1. Drag the icon of the file or folder from the Mail message to your desktop, or another Finder window.
  2. Click the enclosure name in the Mail message to reveal the location of the enclosure in the Finder, then use the Finder to drag the file to a different location.
  3. If the icon cannot be dragged from the Mail message, Control-click the icon in the Mail message. A contextual menu appears with options that include saving the enclosure to a different location.

If the enclosure is an image:

  1. Double-click the image to open it in the default application, such as Preview.
  2. Control-click the image to open the contextual menu, which includes options such as Open Attachment, Save Attachment or Save to Downloads Directory (in most cases the Desktop).

Note: If you are unable to open or select the enclosure, the enclosure may have been embedded in the Mail message as an inline graphic. If this is the case, you can forward the mail to yourself so that Mail can re-attach the image.

Compacting Folders to Prevent Corruption

Corrupt folders in an email program tend to occur when you have lots of messages in a folder. Even though you may have deleted many of them, until the folders are compacted, they are not actually deleted by the email program (only marked for deletion in the background). This is usually only a problem for the inbox folder as while other folders may get very large you typically don't delete messages in them often. Its recommended that you keep the number of messages in your inbox small and move any you want to permanently keep to other folders/child folders. Each email program will have its own method of compacting, so check the Help Menu of the email program you are using for the relevant instructions. Here are a few links that may be of use: